Sampling &
returns.

Sample-first production

We produce custom goods, so the sample is the approval step before bulk. Sampling starts after the tech pack, artwork, fabric and colour are confirmed. Sample fees and timelines are stated in the quotation and are separate from bulk pricing unless the quotation says otherwise.

Sample approval

Bulk production starts only after you approve the sample in writing and pay the agreed deposit. The approved sample defines the construction, measurements, colour, decoration and packing for the bulk order. Changes after approval may change the price and lead time.

Minimum order

Standard MOQ is 30 pieces per style and colourway. Lower quantities may be discussed for a first order depending on fabric and construction; any exception is confirmed in the quotation.

Lead times

Bulk lead times are confirmed in the quotation and start after sample approval and deposit. Complex washes, rhinestones, new panel patterns or fabric sourcing can add time; the production calendar is confirmed before bulk starts.

Quality inspection

We check measurements, construction and decoration at cutting, sewing and finishing, and carry out final inspection before packing. The inspection level and any third-party inspection arrangement are confirmed in the order.

Defects and returns

Inspect the goods within 7 days of delivery and report any shortage, wrong item or confirmed defect with photos, the packing list, style and quantity affected. Where a defect is confirmed, we will agree a repair, replacement or credit with you. Custom-produced goods are not returnable for change of mind; this does not affect rights you have under mandatory law.

Cancellation

You may cancel an order in writing before production starts. Costs already incurred for sampling, materials, setup or specialised work remain payable. After production starts, cancellation is subject to agreement and the stage of production.

Shipping

Shipping method, freight cost, insurance and risk transfer are confirmed in the quotation or order confirmation. Any import duties or local charges are the buyer's responsibility unless stated otherwise.

Contact

For a sample, return or quality question, email [email protected] with your order reference and photos where relevant.